Support and FAQ
Answers for account access, billing, readiness scores, certification coverage, and contact paths.
Support, privacy, accessibility, security, billing, and legal notice intake: support@iectechinc.com.
IEC Tech Inc. routes verified legal and privacy matters internally from that inbox.
Account access
Sign in with Google, Microsoft, or email magic link where configured. Your diagnostic, progress, and course access stay attached to the account and organization that owns the work.
Billing and refunds
Course purchases unlock the selected certification path for the access window shown at checkout. Refund requests follow the Refund Policy unless a signed team or enterprise agreement applies.
Readiness score
CertGenius estimates readiness from diagnostics, practice answers, confidence, recency, domain coverage, and activity signals. It is a study signal, not an exam-pass guarantee.
Certification coverage
Launch coverage focuses on high-value certification paths, and the engine is designed to support more verticals as IEC Tech Inc. publishes additional courses.
Common questions
How do I create or access my account?
Use the sign-in page to continue with Google, Microsoft, or an email magic link where those methods are configured. If your company invited you, use the same email address that received the invitation so your seat and role connect to the right organization.
Why can I see a course but not open full practice?
The public catalog and sample preview can be available before purchase. Full adaptive practice, full flashcards, guided lessons, labs, and readiness tracking require current course access or an organization entitlement.
How do refunds work?
Self-serve course purchases may be eligible for refund within the policy window when usage remains limited and the account is in good standing. Duplicate charges and billing errors should be sent to support@iectechinc.com with the checkout email and receipt reference.
How does the readiness score work?
The score estimates preparation from learner signals such as diagnostic performance, practice accuracy, confidence, recency, domain coverage, and activity history. It helps prioritize study decisions, but it does not guarantee an exam outcome.
Is CertGenius affiliated with certification vendors?
No. CertGenius AI is independent training software by IEC Tech Inc. It is not affiliated with, sponsored by, approved by, or endorsed by certification vendors or exam providers unless a separate written agreement says otherwise.
Can AI-generated content be wrong?
Yes. CertGenius uses AI to help generate explanations, practice prompts, study guidance, and readiness estimates. AI output should be checked against official exam objectives and trusted source materials when accuracy matters.
What should I include when contacting support?
Send the account email, course name, approximate time of the issue, browser or device, and a concise description. For billing, include the Stripe receipt or payment reference. Do not send passwords or full card numbers.
Need direct help?
Send support requests with the account email, course name, and a short description. Avoid sending secrets, passwords, full card numbers, or confidential exam content. Use support@iectechinc.com.